Research: The Explosive Growth of Slack Is Creating New Roles to Manage Collaboration

Research: The Explosive Growth of Slack Is Creating New Roles to Manage Collaboration

Five years ago, no one had ever heard of Slack. Launched in 2013, Slack exploded onto the business landscape, quickly becoming the fastest-growing business application of all time. The reason? Slack increases productivity, turning internal communication from a tangle of forwarded email chains into a choreographed dance of organized conversations. For customer-facing teams, leading organizations […]

How Feedvisor Built a Super High Performance Customer Success Team

How Feedvisor Built a Super High Performance Customer Success Team

What does it look like to empower and equip a high-performance customer success team? We think it probably looks much like what Feedvisor—which describes itself as ‘the AI-first’ optimization platform for large sellers and brands on Amazon—has done. Its platform analyzes pricing, inventory, competition, traffic, and conversion data, then recommends specific business strategies to help […]