Building Troops with Our Core Values in Mind

“Congrats on your Series A! What are you going to do with all of that money?” It’s not often you are in a position to be asked that question and it’s one we’ve been getting a lot recently from friends and family. Any company that raises money does so because they need it for a […]

A Glimpse into the Future of Messaging-First Onboarding

This post originally appeared on Medium. In June, Slack announced that they had added buttons to their developer kit. From the moment we saw the announcement, we knew that buttons were going to be a game changer for Troops. Buttons open up a world of possibilities to make interactions simpler for users in Slack. Commands […]

The Birth of the AI Powered Salesperson

Last week, Salesforce announced Einstein – their upcoming project to introduce Artificial Intelligence (AI) to their platform. This announcement is significant in bringing AI to the center of the sales ecosystem. While defining Einstein, Salesforce described several core competencies that will be critical in creating a Sales AI. While insights into what Sales AI could look like are […]

6 Lessons Learned Using Preselling To Guide Product Development

A lot of very smart people believe early stage startups are more poised to succeed if they have a very product-heavy team comprised of engineers and designers… Given the increasing importance of having an excellent product and customer success, this makes a lot of sense. Having this DNA at the start can be incredibly valuable. […]

How 2 Broken Processes Made Me Believe That Messaging Is The Future Interface of Enterprise Workflow

This post originally appeared on Chatbots Magazine. A lot of people geek out about what the future will look like. I generally get more excited about lunch, but hey, that’s just me. In the last few weeks two visceral examples of broken process have strengthened my conviction why there will be a mass consolidation of […]

From Harvard to Bots…Surprises From My Tech Startup Internship

When people think startup, they often think gourmet cafeterias, zany office designs, and unlimited perks for their young employees. Maybe at Google or Facebook… but how does a 6-person company — 10, if you count us awesome summer interns — look and feel? What do we actually do….? Picture Troops’ office: a shared workspace in a Union […]