Troops.ai Blog - Sales, Automation, and Success Tips

Keep Sales & CS in the loop on support ticket escalations

“Can you make sure you keep me updated about that ticket? They’re one of my biggest Accounts” “I just heard from my champion that he’s running into some platform issues, but I guess you’re on it? This is a deal I’m trying to close so I’d like to be involved” Your Support team crushes […]

The Definitive Guide to Avoid Being ‘Single-Threaded’ in Sales

Any salesperson will tell you that being single-threaded is one of the biggest risks you subject yourself to in any given deal. Your champion leaves… The people that matter don’t understand why your solution is important… You’re reliant upon someone who knows a cursory amount about your product to sell it internally… There is no […]

Slack Is the New Chatter for Sales Teams (Slack vs. Chatter)

We revealed recently that 70% of sales teams using Slack have dedicated Slack channels to organize communication around specific accounts. It’s a trend that’s happening organically as more teams move toward team selling and Account-Based Collaboration. Seeing this, we couldn’t help but ask the question: Is Slack becoming the new Chatter? Spoiler alert: yes, it is. Note: At […]

Time Is the Enemy of High-Quality, Complex Deals. Team Selling Is the Solution (Interview with Tim Sanders)

When you’re working a high-quality B2B deal, the biggest enemy to success is time. We interviewed Tim Sanders, CEO of Deeper Media and author of several sales and business books, including Dealstorming: The Secret Weapon That Will Solve Your Toughest Sales Challenges to ask him more about closing big, complex deals. “Big sales are just problem-solving […]

Increase Inbound Close Rates by Bringing Lead Activity into Slack

Following up quickly with an inbound lead can make or break your deal. Inbound leads usually identified their challenges and possible solutions before engaging with your company. They already completed half of the sales process by themselves, and are ready to choose their vendor. There have been lots of studies around lead response times. Some […]

Data Revealed: The Most Popular Slack Channels Every Sales Team Needs

Top sales organizations are using Slack more than ever. We wanted to see in detail how—exactly—top sales teams are using the platform, so we recently analyzed Slack usage at hundreds of sales organizations, including leading companies like HubSpot, WeWork, Slack, and Intercom. Below, we dive into our findings, including three specific takeaways for any sales […]

How to Keep a Remote Sales Team Motivated & Engaged (Interview with Kyle MacKenzie Taylor of InVision)

Some say a remote sales team can’t work, but they’re making it work at InVision — makers of a product design platform with a team of 190+ customer-facing employees spread across the globe working in sales, customer success, and enablement. And they’re constantly hiring. We talked to Kyle MacKenzie Taylor, a Sales Operations Analyst who helps […]

SaaStr Podcast with Dan Reich, Co-Founder & CEO at Troops

Our Co-Founder & CEO, Dan Reich, has been interviewed for the SaaStr Podcast. Here’s the link to the iTunes SaaStr podcast. You can listen to Dan on Episode 195. Harry Stebbings and Dan Reich discuss: How Dan made his way into the world of SaaS with the founding of Spinback? How that led to his […]