How 2 Broken Processes Made Me Believe That Messaging Is The Future Interface of Enterprise Workflow

This post originally appeared on Chatbots Magazine. A lot of people geek out about what the future will look like. I generally get more excited about lunch, but hey, that’s just me. In the last few weeks two visceral examples of broken process have strengthened my conviction why there will be a mass consolidation of […]

Sales Styles: How to Have Hard Conversations Without Polarizing Prospects

How do you tell a prospect something hard to hear without polarizing them…especially if you’re not naturally a “challenger” type person? In more subtle terms, a friend was asking me this over coffee recently when we were talking about varying sales styles. The level of aggression in your communication is something you can calibrate with the […]