The Birth of the AI Powered Salesperson

Last week, Salesforce announced Einstein – their upcoming project to introduce Artificial Intelligence (AI) to their platform. This announcement is significant in bringing AI to the center of the sales ecosystem. While defining Einstein, Salesforce described several core competencies that will be critical in creating a Sales AI. While insights into what Sales AI could look like are […]

How 2 Broken Processes Made Me Believe That Messaging Is The Future Interface of Enterprise Workflow

This post originally appeared on Chatbots Magazine. A lot of people geek out about what the future will look like. I generally get more excited about lunch, but hey, that’s just me. In the last few weeks two visceral examples of broken process have strengthened my conviction why there will be a mass consolidation of […]