What Is Sales Operations and Why You Need It

If you’re in or around the world of high-growth technology companies, maybe you’ve noticed an increasing demand for Sales Operations, and business operations more broadly. But what is this whole sales operations thing actually about? ….and does my business need a sales operations person? If so, what can I expect them to help me with? Today we […]

A Glimpse into the Future of Messaging-First Onboarding

This post originally appeared on Medium. In June, Slack announced that they had added buttons to their developer kit. From the moment we saw the announcement, we knew that buttons were going to be a game changer for Troops. Buttons open up a world of possibilities to make interactions simpler for users in Slack. Commands […]

The Birth of the AI Powered Salesperson

Last week, Salesforce announced Einstein – their upcoming project to introduce Artificial Intelligence (AI) to their platform. This announcement is significant in bringing AI to the center of the sales ecosystem. While defining Einstein, Salesforce described several core competencies that will be critical in creating a Sales AI. While insights into what Sales AI could look like are […]

The Next Chapter of Troops and How We Use Software At Work

“What if using a CRM was as easy as sending a text message to a friend?” When chat as an interface came onto the scene and everyone was excited about making it easier to order food or book travel, we were more fascinated about what this could mean for making the systems we used everyday […]

6 Lessons Learned Using Preselling To Guide Product Development

A lot of very smart people believe early stage startups are more poised to succeed if they have a very product-heavy team comprised of engineers and designers… Given the increasing importance of having an excellent product and customer success, this makes a lot of sense. Having this DNA at the start can be incredibly valuable. […]

What Does Jarvis For Work Look Like?

This post originally appeared on TechCrunch. One of the first computers required punch cards. I repeat, punch cards. Yes, you would take a piece of paper with tiny holes and use it to interact with the device. Now we have computers the size of soda cans that sit in your house and control your lights, provide […]

How to Close More Deals With The Neighborhood Technique

Despite what modern screen share jockeys will tell you, sometimes it takes a little face time to get a customer across the finish line. Even the most analytical buyers can be influenced by a human connection, which is much easier to create after you’ve actually met someone in person. Last week I shared a story […]

How 2 Broken Processes Made Me Believe That Messaging Is The Future Interface of Enterprise Workflow

This post originally appeared on Chatbots Magazine. A lot of people geek out about what the future will look like. I generally get more excited about lunch, but hey, that’s just me. In the last few weeks two visceral examples of broken process have strengthened my conviction why there will be a mass consolidation of […]