Come Build The Future With Us

At Troops, we fundamentally believe that the future of “getting things done” is going to look less like static fields and forms and more like a conversation with a human being. If Tesla can build self driving cars, we can certainly build software to make millions of people more productive at work!

If you think immense challenges are fun and appreciate sitting next to amazing people who take lots of pride in everything they do, this is an environment where you will be happy every day. We work out of a sweet loft on the top floor of a building overlooking Union Square. We believe an amazing environment with positive people working together is the recipe to success. We also value work / life balance and think talented people should be compensated accordingly.

Apply for one of the open positions below if you’re interested in joining our merry band.

Head of Product (NYC, NY)

Troops is building intelligent software to help millions of people automate key workflows, eliminate busy work, and bring insights to make work easier. Venture-backed by top technology investors, our company is looking to hire a top caliber product leader to define and build out our product management organization.

With over a thousand organizations on board with flagship customers that include fastest growing SaaS startups and public companies, Troops is already bringing Sales and Customer Success organizations into the 21st century.

As our Director of Product you will be responsible for setting the strategic direction of the product and driving all product initiatives from inception to execution. You will own all direct responsibilities for our current solution and will be working closely with the executive team to build roadmaps & run experiments that inform future. Your performance in this position will be measured both through the insights that you gather from our users, products that you launch and the way you lead and inspire a team of product managers, designers and engineers.

Troops breeds a culture of collaborative industry leaders who believe and uphold our core values of being positive, world-class, self-starting, radically transparent and taking extreme ownership.

Core​ ​Responsibilities:
  • Head Strategist - based on company goals and user insights, come up with and measure key product metrics and KPIs, learn and iterate
  • Voice of the customer - become an expert and a partner to our customers to help them solve biggest pain points most efficiently
  • Partner to Sales & Growth - partner with the Sales and Customer Success teams at Troops to drive user acquisition, engagement, and product marketing
  • Partner to Design & Engineering - partner with other teams to build process for optimal delivery and execution of customer needs and bringing products quickly to market from learning and iteration
  • Process Owner - drive process to bring efficiency of execution and foster deep understanding of customer needs across all part of the organization
  • Goals Setter - use a combination of qualitative and quantitative information to set goals, close feedback loops and use experimentation to deliver maximum customer value
  • Team Leader - manage, mentor and grow the product team including product manager and designer
Requirements:
  • 6+ years experience in product management at a fast paced technology company
  • 2+ years of experience managing product managers or engineers
  • Strong analytical, problem solving, and quantitative skills with an affinity for utilizing data to make decisions
  • Passion for customer interaction, customer development and intellectual curiosity and research skills to extract key customer insights
  • Good UX sensibility and understanding of user testing and gathering feedback
  • Ability to discern core value creation by deeply understanding customers routines and challenges
  • Experience working on B2B / Enterprise products
  • Experience goal setting and driving product roadmaps to achieve company goals
  • Previous experience managing product managers, designers and engineers
  • Execution oriented with the ability to bridge the gap between business and technical stakeholders to effectively and efficiently execute and deliver on a product roadmap
  • Execution oriented with the ability to bridge the gap between business and technical stakeholders to effectively and efficiently execute and deliver on a product roadmap
  • Exceptional organizational skills with an obsession for attention to detail
Bonus Points:
  • Experience working with and understanding of Sales and Customer Success teams and their processes
  • Strong understanding of the CRM space and familiarity with products like Salesforce
  • Experience building and scaling self-serve SaaS products
  • Experience with analytics platforms
  • Familiarity with messaging and chat bot space

Account Executive (NYC, NY)

Roles and Responsibilities

Troops is looking for their first sales executive to join our team.

If you are looking to get in on the ground floor of a high-growth startup and make an impact, read on...

We are looking for a high energy, execution oriented seller to drive revenue. You will be responsible for creating opportunities, managing a pipeline, and winning new business while demonstrating Troops’ core values: Positive, Self-Starting, World Class, Take Extreme Ownership and Radically Transparent.

If you are successful - thousands of companies will have changed the way they work due to your efforts.

The Ideal Candidate:
  • Is highly motivated
  • Possesses excellent written and communication skills
  • Has a proven track record of achievement and excellence, especially around selling and closing deals
  • Has 1-3 years of selling experience in a closing sales role
  • Willing and comfortable with performing strategic outbound prospecting
  • Previously has demonstrated leadership, initiative, and curiosity
  • Possesses an entrepreneurial spirit
Preferred:
  • Has previously worked in larger Sales Organization and/or SaaS company

The reason you come to Troops is because you want to work with proven leaders and learn how to build a company from the ground up, while developing your sales career.

We are looking for a ‘builder’ and self-starter. You are okay getting your hands dirty if that is what it takes to get the job done. You will learn a ton here and will get exposure to building a business, but it is our hope that you will teach us new things as well. A natural lean for constant improvement coupled with analytical ability and a relentless, positive work ethic is how you will get there.

MBA Strategy and Operations Intern (Fall 17'-18')

Please stop reading if...
  • Problems that don’t come with an instructional manual scare you
  • You aren’t willing to get your hands dirty and work on tasks big or small tasks
  • You don’t like rapid changes and wearing multiple hats
  • You don’t pay attention to detail
Please apply if...
  • You want to get in on the ground floor of a small team that is Venture-backed by some of the best investors in the world
  • You’re excited to figure things out as you hit the ground running
  • Our core values resonate: Positive, World Class, Self Starting, Radically Transparent, and Take Extreme Ownership
  • You enjoy good office banter
Roles and Responsibilities

You will work with and report directly to the CEO and you’ll be working on strategic projects which include, but are not limited to, implementing and streamlining our revenue operations, managing and updating our financial models, contributing to strategic product planning, conducting monetization and competitive analysis, researching market sizing for new opportunities, and more. If you lead by example, demonstrate excellence and constant desire to learn and are excited to solve tough challenges while having a lot of fun with your co-workers, we want to hear from you! This position is a part-time internship, ideally based on-site in New York City (but remote applications are welcomed too).

Qualifications and Experience
  • Currently enrolled in an MBA program
  • Have strong interest in the SaaS companies and specifically in the category of CRM and automation
  • Having experience in B2B Sales Operations or Sales is a plus
  • Demonstrate critical thinking skills and independent motivation
  • Possess excellent project management, interpersonal and organizational skills, with the ability to drive and implement ideas in a changing environment
  • Demonstrate analytical skills, and ability to solve highly strategic and difficult business problems

Growth Team Intern (NYC, NY)

Please stop reading if...
  • Problems that don’t come with an instructional manual scare you
  • You aren’t willing to get your hands dirty and do whatever needs to get done regardless of how high level or basic the task is
  • Wearing more than one hat or multi-tasking scares you even more than #1
  • Rapid change scares you
  • Superiors or coaches always liked you but said "you need to pay more attention to detail"
Please apply if...
  • You want to get in on the ground floor of a small team doing something big, that is also Venture-backed by some of the best investors in the world
  • You’re okay with the fact you’ll need to figure things out as you hit the ground running
  • You’re down to pay your dues and do humble work
  • Our core values resonate with how you work: Positive, World Class, Self Starting, Radically Transparent, Take Extreme Ownership
  • You enjoy good office banter

Troops is the easiest way to use Salesforce directly from Slack and automate key Sales workflow to help teams make better decisions. Simply, we’re building software for people that need to get work done the most efficient way possible - in a messenger interface. We know that’s vague, because we’re building something revolutionary, but the bottom line is we’re helping these people do their job better by creating a delightful and intuitive experience.

Roles and Responsibilities

As a member of the growth team, you’ll be helping us execute and scale operations and processes as we go to market with our product. The projects you’ll be working on will vary, and will include both getting your hands dirty with our data processes as well as helping us figure out how to best add value and reach our growing number of users. The focus will be on executing against experiments we use to determine progress and success and helping us learn incredibly fast.

Outcomes

We think this is a great opportunity to get on the ground floor of a company that is ready to shake up the status quo. You will:

  • Gain valuable project management skills
  • Get exposure across Troops: business side, product side, engineering
  • Learn how companies scale
  • Explore what it takes to make users successful

This is a paid internship (monthly stipend). Length of time: TBD - minimum 3 months.

Ideal candidates can work from our Union Square NYC office

Scala Engineer (NYC, NY)

Roles and Responsibilities

Troops is looking for a seasoned and passionate world-class developer to assume a key role on our engineering team. The ideal candidate is an entrepreneurial self-starter, excited to work on a small collaborative team, passionate about clean and maintainable code, has a proven track record of designing scalable applications, strong understanding of DevOps, zero-downtime deployment procedures, and relational and no-SQL databases. Knowledge or desire to learn Scala or prior experience with other functional languages is a huge plus. If you lead by example, demonstrate excellence and constant desire to learn and are excited to solve tough challenges while having a lot of fun with your co-workers, we want to hear from you! This position is full-time and based on-site in New York City.

Qualifications and Experience
  • BS, MS or Ph.D in Computer Science, Math or other closely related degree
  • 5-10 Years of experience building scalable software for the web in Scala, Java, Clojure, Haskell, C# C++ or similar
  • Familiarity with JavaScript, ReactJS or other front end technologies
  • Entrepreneurial spirit, go-getter attitude and hunger to "go big"
  • Exceptional understanding of web technologies, REST APIs, concurrency and system architecture
  • Strong engineering culture and passion for engineering best practices
  • Proven track record of building for scale and performance
  • Technical curiosity and enthusiasm to move around the stack
  • Solid knowledge of Relational and noSQL databases
  • Passion for developing well-tested flexible solutions
  • Ability to scope and plan projects and juggle multiple priorities
  • Attention to detail and desire to build top quality, market-leading product
  • Ability to own your work, strive for excellent while shipping fast and desire to thrive in fast-paced, collaborative environment

Learn more about our team