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Come Build The Future With Us

At Troops, we fundamentally believe that the future of “getting things done” is going to look less like static fields and forms and more like a conversation with a human being. If Tesla can build self driving cars, we can certainly build software to make millions of people more productive at work!

If you think immense challenges are fun and appreciate sitting next to amazing people who take lots of pride in everything they do, this is an environment where you will be happy every day. We work out of a sweet loft on the top floor of a building overlooking Union Square. We believe an amazing environment with positive people working together is the recipe to success. We also value work / life balance and think talented people should be compensated accordingly.

Apply for one of the open positions below if you’re interested in joining our merry band.

Head of Finance and Operations

About the Job

Troops is looking for our first dedicated Head of Finance and Operations to help implement and manage financial operations, AR/AP systems, legal review, people operations, and strategic planning.

This is a unique opportunity to get a front-row seat at a high-growth startup working with some of the fastest growing companies in the world. You will learn from proven startup veterans in a B2B environment working on an exciting product that is creating a new category. You’ll be working side by side with the CEO and company founders as well as leadership across Sales, Customer Success, Product, and Engineering to scale out critical accounting, budgeting and people processes across the business

Troops is building intelligent software to help millions of people automate key workflows, eliminate busy work, and bring insights to make work easier. We have raised venture capital financing from firms like First Round Capital, Next View Ventures, Felicis Ventures, Slack, and others. We were recently selected to be in Bloomberg’s list of 50 most promising startups out of a field of 50,000 companies. The last time this list was created 8 years ago, other companies selected included Evernote, Spotify, Etsy, Zynga, Palantir, and Twitch. That selection of companies would have been the second-best performing VC portfolio of all time.

Roles, Responsibilities, and Outcomes:

As the Head of Finance and Operations, you will have controller and FP&A functions, along with management of people operations.

Key Financial Planning and Analysis Responsibilities:
  • Building and maintaining budgets and operating models for the company
  • Managing our ongoing pricing and packaging analysis and implementation strategies
Key Financial Reporting and Control Responsibilities:
  • Building robust Accounts Payable and Receivable systems
  • Managing corporate bookkeeping and expense management
  • Corporate entity management and compliance
  • Overseeing and managing customer contract and data processing agreement reviews
  • Managing third party vendor agreements and negotiations
  • Facilitating Salesforce and revenue reporting
Key People Operations Responsibilities:
  • Manage new employee onboarding & logistics
  • Manage 3rd party vendor relationships
  • Manage office administration and operations
How will you get started at Troops?
In your first six weeks at Troops you will:
  • Gain a deep understanding of the Troops product experience and business model
  • Develop a deep familiarity with the CRM market and enterprise messaging market, its key stakeholders, and its strengths, weaknesses, and opportunities
  • Get up to speed on Troops bookkeeping and accounting systems by working with our outsourced accounting provider
  • Familiarize yourself with our operating model and financial projections
  • Familiarize yourself with payroll systems
In your first six months at Troops you will:
  • Take ownership over Troops operating model and financial projections and update quarterly and annual forecasts
  • Assume primary responsibility for managing Troops bookkeeping, accounting, and AP/AR systems, which may include continued use of outsourced services. Of course, over this timeframe, the product and the company’s needs will change, so your role will also evolve with time — with a sharp eye towards your professional development and personal satisfaction.
  • Manage our Salesforce, revenue and customer reporting and analytics
  • Manage our pricing and packaging analysis
The Ideal Candidate:
  • Has 3-5 years of experience in a finance and operations role, preferably in a high-growth startup
  • Must have excellent financial modeling and accounting skills
  • Is a self-motivated go-getter who is very data-driven and excels at creative thinking and problem solving
  • Is an excellent manager who is respected and well liked by your reports
  • Is a strong communicator and can break down complex ideas and plans into actionable pieces
  • Is detail-oriented and tenacious about follow-up
  • Is easygoing and fun to hang out with. We will be spending a lot of time together after all.
  • Has a track record of excellence and achievement
  • Can work autonomously but knows when to ask for help when needed
  • Bonus: Has experience using Salesforce.com

Product Designer

About the Job

Troops is looking for a passionate, customer-obsessed Product Designer for our small but growing team. This position at Troops comes with a high degree of autonomy, ownership, and responsibility and the chance to work on a product that is paving new ground. You will work with a cross-functional team of engineers and product management, interview customers, rapidly prototype solutions, and deliver experiences through Slack that make work delightful and intuitive. This role is perfect for someone who thrives in a self-starting but highly collaborative environment.

About Troops

Troops is building intelligent software to help millions of people automate key workflows, eliminate busy work, and bring insights to make work easier. We have raised venture capital financing from firms like First Round Capital, Next View Ventures, Felicis Ventures, Slack, and others. We were recently selected to be in Bloomberg’s list of 50 most promising startups out of a field of 50,000 companies. The last time this list was created 8 years ago, other companies selected included Evernote, Spotify, Etsy, Zynga, Palantir, and Twitch. That selection of companies would have been the second-best performing VC portfolio of all time.

About the Ideal Candidate
  • Has at least 2 years working as a Product Designer or similar role at a fast-paced tech startup.
  • Takes responsibility and ownership for every part of the design process, from deeply understanding our users through research and discovery, validating your design decisions, to polishing interfaces and working with engineers to deploy their designs.
  • Drives research that uncovers and explore customer needs and add value to discussions around key findings and insights.
  • Makes use of prototyping tools to test your assumptions with users in low-cost ways.
  • Demonstrates excellent UX and UI skills and proficiency using modern design tools.
  • Works and collaborates with others in a way that reflects a culture of teamwork, partnership, and respect.

Senior Software Engineer (NYC, NY)

About the Job

Do you want to make work easier for millions of people? Play a key role on a fast-paced, high-performance engineering team in a growing, VC-backed startup? Contribute to product decisions, company culture, and have impact on real users? Ship to production over 150 times a month? Work with new technologies and functional programming? Read on!

Troops is building a next-generation intelligent workflow automation and teamwork solution for sales and other customer-facing teams. We are changing the way people do their jobs every single day by giving them superpowers. Troops eliminates boring, manual tasks and delivers actionable insights in a place where employees already collaborate with each other—Slack. Our customers include some of the fastest-growing companies on the market like Square, InVision, Slack, Lyft, and many others.

We believe that diversity makes for stronger teams, so our engineers come from a variety of different backgrounds. We are looking for a seasoned, energetic, passionate engineer interested in working on multi-functional squads to join our growing organization. If you are a self-starter, like new challenges, are collaborative, are passionate about clean and maintainable code, appreciate type-safe languages, are excited to move around the stack, have experience in or are open to learning functional programming, and want to spend time with sociable, fun people, we want to hear from you! This position is full-time and based on-site in New York City.

You should have:
  • 4-8+ years of experience building web applications
  • Deep understanding of web technologies, REST APIs, and concurrency
  • Experience working with relational databases in a production environment
  • Exposure to strong engineering culture and passion for engineering best practices
  • Desire to influence product direction and work on multi-functional teams
  • Familiarity with JavaScript and ReactJS or similar frameworks
  • Entrepreneurial spirit and desire to play a big role in building a startup
  • Technical curiosity and enthusiasm for continuously improving the codebase
  • Ability to scope projects, make tradeoffs, and prioritize features for optimal user outcomes
  • Attention to detail and drive to build top-quality, best-in-class product
  • Demonstrate ownership while shipping fast in a fast-paced, collaborative environment
Technologies we use:
  • Scala - our back-end language of choice, we love functional programming
  • ReactJS - our configuration and customization portal is built in React on Webpack
  • PostgreSQL - our database technology of choice, running on RDS
  • Kubernetes - our framework of choice for service orchestration
  • AWS - we run all of our infrastructure in the cloud using the latest and greatest
  • GitHub - trusted source control and code review tool of choice
  • Slack - our automated CI/CD pipeline is managed via Slack and any developer can safely deploy reviewed changes

Troops is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Account Executive (NYC, NY)

Roles and Responsibilities

Troops is looking for a motivated account executive to be a part of the foundational sales team.

We are looking for a high-energy, execution-oriented seller to drive revenue. You will be responsible for creating opportunities, managing a pipeline, and winning new business while demonstrating Troops’ core values: Positive, Self-Starting, World Class, Taking Extreme Ownership and Radically Transparent. If you are successful, thousands of companies will have changed the way they work due to your efforts.

This is a unique opportunity to get a front-row seat at a high-growth startup working with some of the best logos and fastest-growing companies in the world. You will learn from proven startup veterans in a B2B environment working on an exciting product that is creating a new category.

The Ideal Candidate:
  • Is highly motivated
  • Possesses excellent written and communication skills
  • Has a proven track record of achievement and excellence, especially around selling and closing deals
  • Has 1-3 years of selling experience in a closing sales role
  • Willing to perform and comfortable with performing strategic outbound prospecting
  • Has previously demonstrated leadership, initiative, technical aptitude and curiosity
  • Possesses an entrepreneurial spirit
Preferred:
  • Has previously worked in a B2B sales environment
About Troops:

Troops is building intelligent software to help millions of people automate key workflows, eliminate busy work, and bring insights to make work easier. We have raised venture capital financing from firms like First Round Capital, Next View Ventures, Felicis Ventures, Slack, and others. We were recently selected to be in Bloomberg’s list of 50 most promising startups out of a field of 50,000 companies. The last time this list was created 8 years ago, other companies selected included Evernote, Spotify, Etsy, Zynga, Palantir, and Twitch. That selection of companies would have been the second-best performing VC portfolio of all time.

Learn more about our team