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Come Build The Future With Us

At Troops, we fundamentally believe that the future of “getting things done” is going to look less like static fields and forms and more like a conversation with a human being. If Tesla can build self driving cars, we can certainly build software to make millions of people more productive at work!

If you think immense challenges are fun and appreciate sitting next to amazing people who take lots of pride in everything they do, this is an environment where you will be happy every day. We work out of a sweet loft on the top floor of a building overlooking Union Square. We believe an amazing environment with positive people working together is the recipe to success. We also value work / life balance and think talented people should be compensated accordingly.

Apply for one of the open positions below if you’re interested in joining our merry band.

Senior Software Engineer (NYC, NY)

About the Job

Do you want to make work easier for millions of people? Play a key role on a fast-paced, high-performance engineering team in a growing, VC-backed startup? Contribute to product decisions, company culture, and have impact on real users? Ship to production over 150 times a month? Work with new technologies and functional programming? Read on!

Troops is building a next-generation intelligent workflow automation and teamwork solution for sales and other customer-facing teams. We are changing the way people do their jobs every single day by giving them superpowers. Troops eliminates boring, manual tasks and delivers actionable insights in a place where employees already collaborate with each other—Slack. Our customers include some of the fastest-growing companies on the market like Square, InVision, Slack, Lyft, and many others.

We believe that diversity makes for stronger teams, so our engineers come from a variety of different backgrounds. We are looking for a seasoned, energetic, passionate engineer interested in working on multi-functional squads to join our growing organization. If you are a self-starter, like new challenges, are collaborative, are passionate about clean and maintainable code, appreciate type-safe languages, are excited to move around the stack, have experience in or are open to learning functional programming, and want to spend time with sociable, fun people, we want to hear from you! This position is full-time and based on-site in New York City.

You should have:
  • 4-8+ years of experience building web applications
  • Deep understanding of web technologies, REST APIs, and concurrency
  • Experience working with relational databases in a production environment
  • Exposure to strong engineering culture and passion for engineering best practices
  • Desire to influence product direction and work on multi-functional teams
  • Familiarity with JavaScript and ReactJS or similar frameworks
  • Entrepreneurial spirit and desire to play a big role in building a startup
  • Technical curiosity and enthusiasm for continuously improving the codebase
  • Ability to scope projects, make tradeoffs, and prioritize features for optimal user outcomes
  • Attention to detail and drive to build top-quality, best-in-class product
  • Demonstrate ownership while shipping fast in a fast-paced, collaborative environment
Technologies we use:
  • Scala - our back-end language of choice, we love functional programming
  • ReactJS - our configuration and customization portal is built in React on Webpack
  • PostgreSQL - our database technology of choice, running on RDS
  • Kubernetes - our framework of choice for service orchestration
  • AWS - we run all of our infrastructure in the cloud using the latest and greatest
  • GitHub - trusted source control and code review tool of choice
  • Slack - our automated CI/CD pipeline is managed via Slack and any developer can safely deploy reviewed changes

Troops is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Marketing Lead (NYC, NY)

About the Job

This is a unique opportunity to get a front-row seat at a high-growth startup working with some of the fastest growing companies in the world. You will learn from proven startup veterans in a B2B environment working on an exciting product that is creating a new category.

For the first time ever, enterprise messaging platforms like Slack are being adopted and deployed by companies all over the world at an incredible speed. Troops has a front-row seat to building the most powerful applications on this platform and others like it.

Our primary customers are sales and customer success organizations. If you ask most of them how they feel about the software they use, they’ll tell you it slows them down. We’re changing this by building intelligent software to help millions of people automate key workflows, eliminate busy work, and bring insights to make work easier.

We’ve helped hundreds of companies make this shift and we’re looking for our first marketing hire to help us rapidly reach the massive group of companies out there that need our help! You’ll be given ownership and autonomy and will bring creative ideas to the table to help shape, refine, and perfect our process of helping grow our customer base and brand.

Roles and Responsibilities, and Outcomes
  • Educate and evangelize to the market why this new way of organizing your sales and revenue information is important
  • Help us identify the best ways to capture interest from our target customer segments
  • Build a unique B2B brand that people love and want to work with
  • Run experiments against various channels to identify the biggest growth opportunities and repeatable channel fit
  • Bring fresh perspective and ideas about how we message our value proposition to the market
The Ideal Candidate:
  • Is self-starting and is comfortable with ambiguity
  • Writes well
  • Cares about customers and likes engaging with them
  • Executes and learns quickly
  • Can evaluate and prioritize tradeoffs
  • Can recognize good design
  • Can identify patterns and analyze data
  • Has 2-4 years experience in B2B marketing
  • Is team player
About Troops:

Troops is building intelligent software to help millions of people automate key workflows, eliminate busy work, and bring insights to make work easier. We have raised venture capital financing from firms like First Round Capital, Next View Ventures, Felicis Ventures, Slack, and others. We were recently selected to be in Bloomberg’s list of 50 most promising startups out of a field of 50,000 companies. The last time this list was created 8 years ago, other companies selected included Evernote, Spotify, Etsy, Zynga, Palantir, and Twitch. That selection of companies would have been the second-best performing VC portfolio of all time.

Account Manager (NYC, NY)

About the Job

Troops is looking for our first dedicated Account Manager to support our growing list of paid accounts across the country.

This is a unique opportunity to get a front-row seat at a high-growth startup working with some of the best logos and fastest growing companies in the world. You will learn from proven startup veterans in a B2B environment working on an exciting product that is creating a new category.

You’ll be working side by side with the company founders as well as leadership across Sales, Product, and Engineering to build out an impactful, scalable account management function.

Troops is building intelligent software to help millions of people automate key workflows, eliminate busy work, and bring insights to make work easier. We have raised venture capital financing from firms like First Round Capital, Next View Ventures, Felicis Ventures, Slack, and others. We were recently selected to be in Bloomberg’s list of 50 most promising startups out of a field of 50,000 companies. The last time this list was created 8 years ago, other companies selected included Evernote, Spotify, Etsy, Zynga, Palantir, and Twitch. That selection of companies would have been the second-best performing VC portfolio of all time.

Roles and Responsibilities, and Outcomes

As a member of the Growth team, you will work with our Head of Customer Success to help us retain and expand a fast-growing list of paid accounts. We have a tremendous opportunity not only to make our accounts wildly successful and Troops fans for life but also to deepen our relationships by identifying additional pain points we are well equipped to solve.

Main responsibilities will include:

  • Implementing and retaining our highest-value paid accounts
    • Being the trusted point of contact for these accounts
    • Developing incredibly strong relationships with key stakeholders
    • Capturing ROI and iterating on feedback (QBRs, scheduled check-ins, etc.)
  • Growing key accounts
    • Exploring additional value-add use cases
    • Working to penetrate new parts of organizations
    • Identifying and/or running upsell processes beginning to end
  • Supporting customer acquisition efforts through referrals, case studies, etc.
  • Helping to represent the “voice of the customer” to the Product team
  • Key measurements will be: retention, growth (both features and revenue), and customer satisfaction
The Ideal Candidate:
  • Has 2-4 years of experience in a similar customer-facing role
  • Has incredible communication (oral and written) and relationship-building skills
  • Loves working with people to drive outcomes
  • Doesn’t give up
  • Appreciates the detail, persistence, and proactivity required to deliver a strong customer experience
  • Is an expert planner and organizer
  • Follows through on all their commitments
  • Can quantify their intuition with data and analysis
  • Has a track record of excellence and achievement
  • Can work autonomously but knows when to ask for help when needed

Preferred candidates have operated in a SaaS environment that is a mix of both higher- and lower-value accounts and is comfortable with Salesforce, Slack, Looker, and Excel.

As our first Account Manager, this is also a tremendous opportunity to help “build the playbook” based on best practices and experimentation. As a small, growing company, we are looking for someone who will both get their hands dirty with the details, then clean up and go present to executives.

Account Executive (NYC, NY)

Roles and Responsibilities

Troops is looking for a motivated account executive to be a part of the foundational sales team.

We are looking for a high-energy, execution-oriented seller to drive revenue. You will be responsible for creating opportunities, managing a pipeline, and winning new business while demonstrating Troops’ core values: Positive, Self-Starting, World Class, Taking Extreme Ownership and Radically Transparent. If you are successful, thousands of companies will have changed the way they work due to your efforts.

This is a unique opportunity to get a front-row seat at a high-growth startup working with some of the best logos and fastest-growing companies in the world. You will learn from proven startup veterans in a B2B environment working on an exciting product that is creating a new category.

The Ideal Candidate:
  • Is highly motivated
  • Possesses excellent written and communication skills
  • Has a proven track record of achievement and excellence, especially around selling and closing deals
  • Has 1-3 years of selling experience in a closing sales role
  • Willing to perform and comfortable with performing strategic outbound prospecting
  • Has previously demonstrated leadership, initiative, technical aptitude and curiosity
  • Possesses an entrepreneurial spirit
Preferred:
  • Has previously worked in a B2B sales environment
About Troops:

Troops is building intelligent software to help millions of people automate key workflows, eliminate busy work, and bring insights to make work easier. We have raised venture capital financing from firms like First Round Capital, Next View Ventures, Felicis Ventures, Slack, and others. We were recently selected to be in Bloomberg’s list of 50 most promising startups out of a field of 50,000 companies. The last time this list was created 8 years ago, other companies selected included Evernote, Spotify, Etsy, Zynga, Palantir, and Twitch. That selection of companies would have been the second-best performing VC portfolio of all time.

Learn more about our team