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Come Build The Future With Us

At Troops, we fundamentally believe that the future of “getting things done” is going to look less like static fields and forms and more like a conversation with a human being. If Tesla can build self driving cars, we can certainly build software to make millions of people more productive at work!

If you think immense challenges are fun and appreciate sitting next to amazing people who take lots of pride in everything they do, this is an environment where you will be happy every day. We work out of a sweet loft on the top floor of a building overlooking Union Square. We believe an amazing environment with positive people working together is the recipe to success. We also value work / life balance and think talented people should be compensated accordingly.

Apply for one of the open positions below if you’re interested in joining our merry band.

Product Designer (NYC, NY)

About the Job

The Product Designer position at Troops comes with a high degree of autonomy, ownership, and responsibility. You will work in a cross-functional team of engineers and product management, interview customers, rapidly prototype solutions, and deliver experiences that delight the senses and satisfy the needs of each customer.

Troops designers are expected to be self-starting and tackle data visualization, workflow, and communication tools. Designers must effectively collaborate with product management and engineering on research initiatives, help define quarterly team goals, present their work in group settings, and exercise leadership in their role and interactions with colleagues.

About You:
  • Have at least 2 years working as a Product Designer or similar role at a fast-paced tech startup.
  • Take responsibility for every part of the design process, from understanding user stories and validating your design decisions, to polishing interfaces and working with engineers to deploy your designs.
  • Participate in research exercises that uncover and explore customer needs and add value to discussions around key findings and insights.
  • Bring together interface elements and create flows that clearly and efficiently accomplish specific user goals.
  • Make use of prototyping tools to test your assumptions with users in low-cost ways.
  • Demonstrate excellent UX and UI skills and proficiency using modern design tools.
  • Work and collaborate with others in a way that reflects a culture of teamwork, partnership, and respect.

Marketing Lead (NYC, NY)

About the Job

This is a unique opportunity to get a front-row seat at a high-growth startup working with some of the fastest growing companies in the world. You will learn from proven startup veterans in a B2B environment working on an exciting product that is creating a new category.

For the first time ever, enterprise messaging platforms like Slack are being adopted and deployed by companies all over the world at an incredible speed. Troops has a front-row seat to building the most powerful applications on this platform and others like it.

Our primary customers are sales and customer success organizations. If you ask most of them how they feel about the software they use, they’ll tell you it slows them down. We’re changing this by building intelligent software to help millions of people automate key workflows, eliminate busy work, and bring insights to make work easier.

We’ve helped hundreds of companies make this shift and we’re looking for our first marketing hire to help us rapidly reach the massive group of companies out there that need our help! You’ll be given ownership and autonomy and will bring creative ideas to the table to help shape, refine, and perfect our process of helping grow our customer base and brand.

Roles and Responsibilities, and Outcomes
  • Educate and evangelize to the market why this new way of organizing your sales and revenue information is important
  • Help us identify the best ways to capture interest from our target customer segments
  • Build a unique B2B brand that people love and want to work with
  • Run experiments against various channels to identify the biggest growth opportunities and repeatable channel fit
  • Bring fresh perspective and ideas about how we message our value proposition to the market
The Ideal Candidate:
  • Is self-starting and is comfortable with ambiguity
  • Writes well
  • Cares about customers and likes engaging with them
  • Executes and learns quickly
  • Can evaluate and prioritize tradeoffs
  • Can recognize good design
  • Can identify patterns and analyze data
  • Has 2-4 years experience in B2B marketing
  • Is team player
About Troops:

Troops is building intelligent software to help millions of people automate key workflows, eliminate busy work, and bring insights to make work easier. We have raised venture capital financing from firms like First Round Capital, Next View Ventures, Felicis Ventures, Slack, and others. We were recently selected to be in Bloomberg’s list of 50 most promising startups out of a field of 50,000 companies. The last time this list was created 8 years ago, other companies selected included Evernote, Spotify, Etsy, Zynga, Palantir, and Twitch. That selection of companies would have been the second-best performing VC portfolio of all time.

Account Manager (NYC, NY)

About the Job

Troops is looking for our first dedicated Account Manager to support our growing list of paid accounts across the country.

This is a unique opportunity to get a front-row seat at a high-growth startup working with some of the best logos and fastest growing companies in the world. You will learn from proven startup veterans in a B2B environment working on an exciting product that is creating a new category.

You’ll be working side by side with the company founders as well as leadership across Sales, Product, and Engineering to build out an impactful, scalable account management function.

Troops is building intelligent software to help millions of people automate key workflows, eliminate busy work, and bring insights to make work easier. We have raised venture capital financing from firms like First Round Capital, Next View Ventures, Felicis Ventures, Slack, and others. We were recently selected to be in Bloomberg’s list of 50 most promising startups out of a field of 50,000 companies. The last time this list was created 8 years ago, other companies selected included Evernote, Spotify, Etsy, Zynga, Palantir, and Twitch. That selection of companies would have been the second-best performing VC portfolio of all time.

Roles and Responsibilities, and Outcomes

As a member of the Growth team, you will work with our Head of Customer Success to help us retain and expand a fast-growing list of paid accounts. We have a tremendous opportunity not only to make our accounts wildly successful and Troops fans for life but also to deepen our relationships by identifying additional pain points we are well equipped to solve.

Main responsibilities will include:

  • Implementing and retaining our highest-value paid accounts
    • Being the trusted point of contact for these accounts
    • Developing incredibly strong relationships with key stakeholders
    • Capturing ROI and iterating on feedback (QBRs, scheduled check-ins, etc.)
  • Growing key accounts
    • Exploring additional value-add use cases
    • Working to penetrate new parts of organizations
    • Identifying and/or running upsell processes beginning to end
  • Supporting customer acquisition efforts through referrals, case studies, etc.
  • Helping to represent the “voice of the customer” to the Product team
  • Key measurements will be: retention, growth (both features and revenue), and customer satisfaction
The Ideal Candidate:
  • Has 2-4 years of experience in a similar customer-facing role
  • Has incredible communication (oral and written) and relationship-building skills
  • Loves working with people to drive outcomes
  • Doesn’t give up
  • Appreciates the detail, persistence, and proactivity required to deliver a strong customer experience
  • Is an expert planner and organizer
  • Follows through on all their commitments
  • Can quantify their intuition with data and analysis
  • Has a track record of excellence and achievement
  • Can work autonomously but knows when to ask for help when needed

Preferred candidates have operated in a SaaS environment that is a mix of both higher- and lower-value accounts and is comfortable with Salesforce, Slack, Looker, and Excel.

As our first Account Manager, this is also a tremendous opportunity to help “build the playbook” based on best practices and experimentation. As a small, growing company, we are looking for someone who will both get their hands dirty with the details, then clean up and go present to executives.

Account Executive (NYC, NY)

Roles and Responsibilities

Troops is looking for a motivated account executive to be a part of the foundational sales team.

We are looking for a high-energy, execution-oriented seller to drive revenue. You will be responsible for creating opportunities, managing a pipeline, and winning new business while demonstrating Troops’ core values: Positive, Self-Starting, World Class, Taking Extreme Ownership and Radically Transparent. If you are successful, thousands of companies will have changed the way they work due to your efforts.

This is a unique opportunity to get a front-row seat at a high-growth startup working with some of the best logos and fastest-growing companies in the world. You will learn from proven startup veterans in a B2B environment working on an exciting product that is creating a new category.

The Ideal Candidate:
  • Is highly motivated
  • Possesses excellent written and communication skills
  • Has a proven track record of achievement and excellence, especially around selling and closing deals
  • Has 1-3 years of selling experience in a closing sales role
  • Willing to perform and comfortable with performing strategic outbound prospecting
  • Has previously demonstrated leadership, initiative, technical aptitude and curiosity
  • Possesses an entrepreneurial spirit
Preferred:
  • Has previously worked in a B2B sales environment
About Troops:

Troops is building intelligent software to help millions of people automate key workflows, eliminate busy work, and bring insights to make work easier. We have raised venture capital financing from firms like First Round Capital, Next View Ventures, Felicis Ventures, Slack, and others. We were recently selected to be in Bloomberg’s list of 50 most promising startups out of a field of 50,000 companies. The last time this list was created 8 years ago, other companies selected included Evernote, Spotify, Etsy, Zynga, Palantir, and Twitch. That selection of companies would have been the second-best performing VC portfolio of all time.

Product Intern – Spring, Summer ’18 (NYC, NY)

Roles and Responsibilities

This is a hands-on internship where you will be working directly with the Product and Engineering teams in our quest to make work easier for our customers. You will be embedded with the day-to-day activities of the team, specifically the execution and measurement part of the product life-cycle, and propose process changes for our Product and Engineering teams as we continuously improve and scale. You will also be empowering the Product team with data to better inform our decision-making by doing competitive analysis projects, performing pricing and positioning research, and drawing patterns and themes from our customers’ feedback. This is a great internship for someone who wants to get in on the ground floor of a growing startup and have ownership of their work!

Qualifications and Experience
  • Superior communication and analytical skills, including strong ability to identify and solve ambiguous problems and collaborate with cross-functional teams.
  • High attention to detail and proven ability to manage multiple competing priorities simultaneously.
  • Excitement for SaaS, integration and workflow products and passion for empowering others.
  • High degree of empathy for user experience.
  • A positive, “can-do”, self-starting spirit and insatiable will to get stuff done.
  • Great sense of humor—we appreciate a good pun or two.

Preference given to local students who can commit at least 15 hours a week (and hopefully be a part of the Troops family year round!).

Scala Engineer (NYC, NY)

Roles and Responsibilities

Troops is looking for a seasoned and passionate world-class developer to assume a key role on our engineering team. The ideal candidate is an entrepreneurial self-starter, excited to work on a small collaborative team, passionate about clean and maintainable code, has a proven track record of designing scalable applications, strong understanding of DevOps, zero-downtime deployment procedures, and relational and no-SQL databases. Knowledge or desire to learn Scala or prior experience with other functional languages is a huge plus. If you lead by example, demonstrate excellence and constant desire to learn and are excited to solve tough challenges while having a lot of fun with your co-workers, we want to hear from you! This position is full-time and based on-site in New York City.

Qualifications and Experience
  • BS, MS or Ph.D in Computer Science, Math or other closely related degree
  • 5-10 Years of experience building scalable software for the web in Scala, Java, Clojure, Haskell, C# C++ or similar
  • Familiarity with JavaScript, ReactJS or other front end technologies
  • Entrepreneurial spirit, go-getter attitude and hunger to "go big"
  • Exceptional understanding of web technologies, REST APIs, concurrency and system architecture
  • Strong engineering culture and passion for engineering best practices
  • Proven track record of building for scale and performance
  • Technical curiosity and enthusiasm to move around the stack
  • Solid knowledge of Relational and noSQL databases
  • Passion for developing well-tested flexible solutions
  • Ability to scope and plan projects and juggle multiple priorities
  • Attention to detail and desire to build top quality, market-leading product
  • Ability to own your work, strive for excellent while shipping fast and desire to thrive in fast-paced, collaborative environment

Learn more about our team