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Come Build The Future With Us

At Troops, we fundamentally believe that the future of “getting things done” is going to look less like static fields and forms and more like a conversation with a human being. If Tesla can build self driving cars, we can certainly build software to make millions of people more productive at work!

If you think immense challenges are fun and appreciate sitting next to amazing people who take lots of pride in everything they do, this is an environment where you will be happy every day. We work out of a sweet loft on the top floor of a building overlooking Union Square. We believe an amazing environment with positive people working together is the recipe to success. We also value work / life balance and think talented people should be compensated accordingly.

Apply for one of the open positions below if you’re interested in joining our merry band.

Business Development Representative (NYC, NY)

About the Job

Want an MBA in sales and fast track into a closing role?

Want to start a company one day, looking to break into tech, or get a front row seat at a high growth startup?

If you’re either of these people, you’re in the right place.

Troops is looking for its very first, high-energy, motivated business development reps to join our go-to market team.

You will be responsible for driving new business for the sales team by sourcing, qualifying, and starting conversations with new potential customers, working closely with the Account Executive and Marketing teams, and demonstrating Troops’ core values: Positivity, Growth Mindset, Transparency, Ownership, Customer Obsession, and Self-Starting.

This is a unique opportunity to get a front-row seat at a high-growth startup working with some of the fastest-growing companies in the world and backed by top VCs. You will learn from and work closely with proven startup veterans in a B2B environment on an exciting product in a new space, with the opportunity to quickly graduate to a closing role.

Primary Responsibilities:
  • Thoughtfully build relationships and interest in Troops with executives and managers, through a combination of email, phone, and social outreach
  • Develop new strategies for successfully engaging potential prospective customers. We have a successful playbook, but we’re looking for you to enhance and expand it further.
  • Hit the ground running - absorb the playbook and be ready to start contacting new prospects 10 days from start date.
  • Work closely with the Head of Growth, Account Executives, Product, Marketing, and other teams to improve processes and help us build a more successful product.
The Ideal Candidate:
  • Bachelor’s degree with a strong academic background required
  • Has previous professional experience
  • Exceptional organization and time management skills
  • Is highly motivated and accountable
  • Possesses excellent written and communication skills
  • Has a proven track record of achievement and excellence
  • Has previously demonstrated leadership, initiative, technical aptitude and curiosity
  • Possesses an entrepreneurial spirit
Preferred:
  • Has previously worked in a B2B sales environment
  • Experience using Salesforce.com
About Troops:

Troops is building intelligent software to help millions of people automate key workflows, eliminate busy work, and bring insights to make work easier. We have raised venture capital financing from firms like First Round Capital, Next View Ventures, Felicis Ventures, Slack, and others. We were recently selected to be in Bloomberg’s list of 50 most promising startups out of a field of 50,000 companies. The last time this list was created 8 years ago, other companies selected included Evernote, Spotify, Etsy, Zynga, Palantir, and Twitch. That selection of companies would have been the second-best performing VC portfolio of all time.

Director of Demand Generation (NYC, NY)

About the Job

Want ownership and influence of the entire funnel at a high growth startup? Then you’re in the right place.

Troops is looking for a highly motivated demand generation leader who can help us accelerate sales pipeline with our most important accounts.

You will be responsible for driving new sales pipeline through inbound channels as well as working directly with our outbound sales team to aggressively penetrate target accounts.

This is a unique opportunity to get a front-row seat at a high-growth startup working with some of the fastest growing companies in the world. You will learn from proven startup veterans in a B2B environment working on an exciting product that is creating a new category.

For the first time ever, enterprise messaging platforms like Slack are being adopted and deployed by companies all over the world at an incredible speed. Troops has a front-row seat to building the most powerful applications on this platform and others like it.

We’ve helped hundreds of companies make this shift and we’re looking for our first demand generation hire to help us rapidly reach the massive group of companies out there that need our help! You’ll be given ownership and autonomy and will bring creative ideas to the table to help shape, refine, and perfect our process of helping grow our customer base and brand.

Roles and Responsibilities, and Outcomes:
  • Help us identify the best ways to capture interest from our target customer segments
  • Educate and evangelize to the market why this new way of organizing your sales and revenue information is important
  • Work directly with the sales team to determine the best way to start conversations with and win target accounts
  • Run experiments against various channels to identify the biggest growth opportunities and repeatable channel fit
  • Bring fresh perspective and ideas about how we message our value proposition to the market
The Ideal Candidate:
  • Is self-starting and is comfortable with ambiguity
  • Cares about customers and likes engaging with them
  • Executes and learns quickly
  • Can evaluate and prioritize tradeoffs
  • Has ABM experience
  • Can identify patterns and analyze data
  • Is comfortable working closely with the sales team
  • Has at least 2-4+ years experience in B2B marketing
  • Is team player
About Troops:

Troops is building intelligent software to help millions of people automate key workflows, eliminate busy work, and bring insights to make work easier. We have raised venture capital financing from firms like First Round Capital, Next View Ventures, Felicis Ventures, Slack, and others. We were recently selected to be in Bloomberg’s list of 50 most promising startups out of a field of 50,000 companies. The last time this list was created 8 years ago, other companies selected included Evernote, Spotify, Etsy, Zynga, Palantir, and Twitch. That selection of companies would have been the second-best performing VC portfolio of all time.

Head of Finance and Operations

About the Job

Troops is looking for our first dedicated Head of Finance and Operations to help implement and manage financial operations, AR/AP systems, legal review, people operations, and strategic planning.

This is a unique opportunity to get a front-row seat at a high-growth startup working with some of the fastest growing companies in the world. You will learn from proven startup veterans in a B2B environment working on an exciting product that is creating a new category. You’ll be working side by side with the CEO and company founders as well as leadership across Sales, Customer Success, Product, and Engineering to scale out critical accounting, budgeting and people processes across the business

Troops is building intelligent software to help millions of people automate key workflows, eliminate busy work, and bring insights to make work easier. We have raised venture capital financing from firms like First Round Capital, Next View Ventures, Felicis Ventures, Slack, and others. We were recently selected to be in Bloomberg’s list of 50 most promising startups out of a field of 50,000 companies. The last time this list was created 8 years ago, other companies selected included Evernote, Spotify, Etsy, Zynga, Palantir, and Twitch. That selection of companies would have been the second-best performing VC portfolio of all time.

Roles, Responsibilities, and Outcomes:

As the Head of Finance and Operations, you will have controller and FP&A functions, along with management of people operations.

Key Financial Planning and Analysis Responsibilities:
  • Building and maintaining budgets and operating models for the company
  • Managing our ongoing pricing and packaging analysis and implementation strategies
Key Financial Reporting and Control Responsibilities:
  • Building robust Accounts Payable and Receivable systems
  • Managing corporate bookkeeping and expense management
  • Corporate entity management and compliance
  • Overseeing and managing customer contract and data processing agreement reviews
  • Managing third party vendor agreements and negotiations
  • Facilitating Salesforce and revenue reporting
Key People Operations Responsibilities:
  • Manage new employee onboarding & logistics
  • Manage 3rd party vendor relationships
  • Manage office administration and operations
How will you get started at Troops?
In your first six weeks at Troops you will:
  • Gain a deep understanding of the Troops product experience and business model
  • Develop a deep familiarity with the CRM market and enterprise messaging market, its key stakeholders, and its strengths, weaknesses, and opportunities
  • Get up to speed on Troops bookkeeping and accounting systems by working with our outsourced accounting provider
  • Familiarize yourself with our operating model and financial projections
  • Familiarize yourself with payroll systems
In your first six months at Troops you will:
  • Take ownership over Troops operating model and financial projections and update quarterly and annual forecasts
  • Assume primary responsibility for managing Troops bookkeeping, accounting, and AP/AR systems, which may include continued use of outsourced services. Of course, over this timeframe, the product and the company’s needs will change, so your role will also evolve with time — with a sharp eye towards your professional development and personal satisfaction.
  • Manage our Salesforce, revenue and customer reporting and analytics
  • Manage our pricing and packaging analysis
The Ideal Candidate:
  • Has 3-5 years of experience in a finance and operations role, preferably in a high-growth startup
  • Must have excellent financial modeling and accounting skills
  • Is a self-motivated go-getter who is very data-driven and excels at creative thinking and problem solving
  • Is an excellent manager who is respected and well liked by your reports
  • Is a strong communicator and can break down complex ideas and plans into actionable pieces
  • Is detail-oriented and tenacious about follow-up
  • Is easygoing and fun to hang out with. We will be spending a lot of time together after all.
  • Has a track record of excellence and achievement
  • Can work autonomously but knows when to ask for help when needed
  • Bonus: Has experience using Salesforce.com

Senior Software Engineer (NYC, NY)

About the Job

Do you want to make work easier for millions of people? Play a key role on a fast-paced, high-performance engineering team in a growing, VC-backed startup? Contribute to product decisions, company culture, and have impact on real users? Ship to production over 150 times a month? Work with new technologies and functional programming? Read on!

Troops is building a next-generation intelligent workflow automation and teamwork solution for sales and other customer-facing teams. We are changing the way people do their jobs every single day by giving them superpowers. Troops eliminates boring, manual tasks and delivers actionable insights in a place where employees already collaborate with each other—Slack. Our customers include some of the fastest-growing companies on the market like Square, InVision, Slack, Lyft, and many others.

We believe that diversity makes for stronger teams, so our engineers come from a variety of different backgrounds. We are looking for a seasoned, energetic, passionate engineer interested in working on multi-functional squads to join our growing organization. If you are a self-starter, like new challenges, are collaborative, are passionate about clean and maintainable code, appreciate type-safe languages, are excited to move around the stack, have experience in or are open to learning functional programming, and want to spend time with sociable, fun people, we want to hear from you! This position is full-time and based on-site in New York City.

You should have:
  • 4-8+ years of experience building web applications
  • Deep understanding of web technologies, REST APIs, and concurrency
  • Experience working with relational databases in a production environment
  • Exposure to strong engineering culture and passion for engineering best practices
  • Desire to influence product direction and work on multi-functional teams
  • Familiarity with JavaScript and ReactJS or similar frameworks
  • Entrepreneurial spirit and desire to play a big role in building a startup
  • Technical curiosity and enthusiasm for continuously improving the codebase
  • Ability to scope projects, make tradeoffs, and prioritize features for optimal user outcomes
  • Attention to detail and drive to build top-quality, best-in-class product
  • Demonstrate ownership while shipping fast in a fast-paced, collaborative environment
Technologies we use:
  • Scala - our back-end language of choice, we love functional programming
  • ReactJS - our configuration and customization portal is built in React on Webpack
  • PostgreSQL - our database technology of choice, running on RDS
  • Kubernetes - our framework of choice for service orchestration
  • AWS - we run all of our infrastructure in the cloud using the latest and greatest
  • GitHub - trusted source control and code review tool of choice
  • Slack - our automated CI/CD pipeline is managed via Slack and any developer can safely deploy reviewed changes

Troops is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Account Executive (NYC, NY)

Roles and Responsibilities

Troops is looking for a motivated account executive to be a part of the foundational sales team.

We are looking for a high-energy, execution-oriented seller to drive revenue. You will be responsible for creating opportunities, managing a pipeline, and winning new business while demonstrating Troops’ core values: Positive, Self-Starting, World Class, Taking Extreme Ownership and Radically Transparent. If you are successful, thousands of companies will have changed the way they work due to your efforts.

This is a unique opportunity to get a front-row seat at a high-growth startup working with some of the best logos and fastest-growing companies in the world. You will learn from proven startup veterans in a B2B environment working on an exciting product that is creating a new category.

The Ideal Candidate:
  • Is highly motivated
  • Possesses excellent written and communication skills
  • Has a proven track record of achievement and excellence, especially around selling and closing deals
  • Has 1-3 years of selling experience in a closing sales role
  • Willing to perform and comfortable with performing strategic outbound prospecting
  • Has previously demonstrated leadership, initiative, technical aptitude and curiosity
  • Possesses an entrepreneurial spirit
Preferred:
  • Has previously worked in a B2B sales environment
About Troops:

Troops is building intelligent software to help millions of people automate key workflows, eliminate busy work, and bring insights to make work easier. We have raised venture capital financing from firms like First Round Capital, Next View Ventures, Felicis Ventures, Slack, and others. We were recently selected to be in Bloomberg’s list of 50 most promising startups out of a field of 50,000 companies. The last time this list was created 8 years ago, other companies selected included Evernote, Spotify, Etsy, Zynga, Palantir, and Twitch. That selection of companies would have been the second-best performing VC portfolio of all time.

Learn more about our team