Customer Success

Automate workflow to expand, save, and engage customers.

The easiest way to focus on the critical moments during your customer lifecycle.

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Improve renewal rates by kicking off your playbook in Slack.

Get well ahead of recurring revenue conversations with proactive alerts.

Identify key account changes and opportunities for expansion.

Get alerted to critical account changes—like when your project sponsor leaves, usage for the month is particularly low, or when there is a signal that your customer may have expressed interest in your newest offering.

Nail internal account handoffs.

Make account transitions seamless and never miss a beat by using Troops to faciliate handoffs between Sales and Customer Success.

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